Product information
Release notes
User guides
Picea® Services - General
- What is the purpose of PiceaServices?
- What computer operating systems are supported?
- What are hardware requirements to run PiceaServices?
- Is my device supported?
- How to install and activate PiceaServices?
- How to transfer a license to a new computer?
Picea® Services Switch - General
- What is the purpose of Switch?
- What mobile device operating systems are supported?
- What content types are supported?
- How to use Switch?
- How to transfer WhatsApp messages to a new device?
- How to create a backup of device content?
Picea® Services Switch - Devices setup
- How to setup devices for transfer?
- How to enable USB Debugging mode on Android devices?
- How to enable MTP mode in Android devices?
- How to copy SIM card contacts to another device?
- How to transfer memory card content?
- How to connect devices to computer?
Picea® Services Eraser
- Is PiceaServices Eraser certified?
- What is the required battery level for erasing?
- What erasing methods does Eraser support?
- Can I erase a device with a SIM card inserted?
- Can I erase a device with a memory card inserted?
- Can I erase a device with eSIM/downloaded SIM activated?
Picea® Services Diagnostics
Picea® Services Verify
Picea® Services Volume - General
- What is a PDF report and what information does it contain?
- How to create a Batch ID?
- What are the PDF report naming options and how is the report name generated?
- Where can I save reports after Volume operations are completed?
- Where can I manage Volume workflow settings?
- Can I process mobile devices with different operating systems at the same time?
Picea® Services Volume Eraser
- Is PiceaServices Volume Eraser certified?
- What is the required battery level for erasing?
- What erasing methods does Volume Eraser support?
- Can I erase a device with a SIM card inserted?
- Can I erase a device with a memory card inserted?
- Can I erase a device with eSIM/downloaded SIM activated?
Picea® Services Volume Diagnostics
Picea® Services Volume Verify
- What is the purpose of Volume Verify?
- What verifications does Volume Verify include?
- How to select verifications in Volume Verify?
- If Verify detects an issue, will the workflow continue to the next operation?
- Is GSMA Device Check™ included in Verify?
- Can I perform an iOS device verification in recovery mode?
Picea® Services Trade-In
- What is the purpose of PiceaServices Trade-In?
- What mobile device operating systems are supported in PiceaServices Trade-In?
- How to setup Trade-In with a catalog hosted by Piceasoft?
- How to setup Trade-In with an API (catalog not hosted by Piceasoft)?
- 'This device is not supported' is displayed when I connect a device.
- 'No trade-in value has been provided for this device' is displayed after I select a device.
Picea® Services History
Picea® Services Reporting
Picea® Services Mobile
- What is the purpose of PiceaServices Mobile?
- Is my device supported?
- How to use PiceaServices Mobile?
- How to setup PiceaServices Mobile campaign?
- How to setup PiceaServices Mobile Trade-In workflow in PMC?
- How to setup PiceaServices Mobile Custom workflow in PMC?
Picea® Services Online API
Picea® Services Data
Picea® Services - Troubleshooting - General
- PiceaServices is not starting. What can I do?
- My PiceaServices license has expired. What can I do?
- iOS device is not detected. What can I do?
- Are drivers automatically installed and updated?
- I have an issue with Apple drivers. How to solve it?
- Device is connected to computer with a USB cable and it’s not detected by PiceaServices. What can I do?
Picea® Services - Troubleshooting - Switch
- Some apps were not transferred. Why?
- Some of the content types are not available for transfer. What can I do?
- USB port of the source device is broken. How can I transfer content?
- Can I transfer device content if I don’t have compatible USB cables?
- A lock appears next to calendar icon when an Android is a target device and calendar items cannot be transferred. What to do?
- A lock icon appears next to Music icon when an iPhone is a target device. What to do?